What a conversation looks like in Oration?
See what a conversation looks like within the Oration dashboard by watching a demo contact centre agent-customer interaction.
Step into the role of contact centre agent.
Oration records each call as a text-based conversation, allowing for seamless playback. Completed calls are securely stored on the Oration dashboard, enabling comprehensive reporting and analysis.
Real business results from
implementing Oration
![Increased self-service verification by up to 30%](https://www.convai.com.au/hubfs/Convai/Home%202023/Increased%20self-service%20verification%20by%20up%20to%2030%25.png)
Increased self-service verification by up to 30%
![Reduced contact centre operational costs by 25%](https://www.convai.com.au/hubfs/Convai/Home%202023/Reduced%20contact%20centre%20operational%20costs%20by%2025%25.png)
Reduced contact centre operational costs by 25%
![Increased net promoter scores (NPS) by 15 points](https://www.convai.com.au/hubfs/Convai/Home%202023/Increased%20net%20promoter%20scores%20(NPS)%20by%2015%20points.png)
Increased net promoter scores (NPS) by 15 points
![Reduced agent workload by 10% - 20%](https://www.convai.com.au/hubfs/Convai/Home%202023/Reduced%20agent%20workload%20by%2010%25%20-%2020%25.png)
Reduced agent workload by 10% - 20%
![Increased post-call survey update by 30%](https://www.convai.com.au/hubfs/Convai/Home%202023/Increased%20post-call%20survey%20update%20by%2030%25.png)
Increased post-call survey update by 30%
![Increased self-service verification by up to 30%](https://www.convai.com.au/hubfs/Convai/Home%202023/Increased%20self-service%20verification%20by%20up%20to%2030%25.png)
Increased self-service verification by up to 30%
![Reduced contact centre operational costs by 25%](https://www.convai.com.au/hubfs/Convai/Home%202023/Reduced%20contact%20centre%20operational%20costs%20by%2025%25.png)
Reduced contact centre operational costs by 25%
![Increased net promoter scores (NPS) by 15 points](https://www.convai.com.au/hubfs/Convai/Home%202023/Increased%20net%20promoter%20scores%20(NPS)%20by%2015%20points.png)
Increased net promoter scores (NPS) by 15 points
![Reduced agent workload by 10% - 20%](https://www.convai.com.au/hubfs/Convai/Home%202023/Reduced%20agent%20workload%20by%2010%25%20-%2020%25.png)
Reduced agent workload by 10% - 20%
![Increased post-call survey update by 30%](https://www.convai.com.au/hubfs/Convai/Home%202023/Increased%20post-call%20survey%20update%20by%2030%25.png)
Increased post-call survey update by 30%
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