How to set up identity verification in Oration
Learn how to set up Oration’s feature, Identify, to securely identify callers.
Securely identify and verify callers.
The Identify feature in Oration helps confirm callers' identity before connecting them to a contact centre agent. Using knowledge-based questions, Oration prompts callers for verification details like their mobile number or identity number or it can use voice biometrics.
Real business results from
implementing Oration
Increased self-service verification by up to 30%
Reduced contact centre operational costs by 25%
Increased net promoter scores (NPS) by 15 points
Reduced agent workload by 10% - 20%
Increased post-call survey update by 30%
Increased self-service verification by up to 30%
Reduced contact centre operational costs by 25%
Increased net promoter scores (NPS) by 15 points
Reduced agent workload by 10% - 20%
Increased post-call survey update by 30%
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