ORATION HOW TO GUIDE

How to set up identity verification in Oration

Learn how to set up Oration’s feature, Identify, to securely identify callers.

Securely identify and verify callers.

The Identify feature in Oration helps confirm callers' identity before connecting them to a contact centre agent. Using knowledge-based questions, Oration prompts callers for verification details like their mobile number or identity number or it can use voice biometrics.

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