At Convai, we’ve spent 20 years asking ourselves how we can make contact centres run better and then designing and delivering the solutions that our industry needs. No one in our team is new to the game and we don’t work in any other industry so we really are focused on improving your call centre processes.
Starting out as VeCommerce, we were one of the first organisations to build what is now known as an IVR (Interactive Voice Response) and to use natural language speech within contact centres. We created a name in the marketplace for delivering high quality, highly usable speech solutions – but the complexity and technical nature restricted our solutions to only the top end of town. Not anymore. Our Australian and New Zealand team has developed Oration so that we can stop talking in techie terms and deliver solutions that are easily understood and supported. And we put those solutions in your hands with a toolkit to manage your entire call centre without needing any technical knowledge.