ON DEMAND WEBINAR

Driving business value through human-centred design


NTT Customer Experience Forum 2021 – Session 3: Best practices for user centred design in automation

View on demand below

Time stamps:

  • [0:37] Michael Slip, General Manager, CX Business Unit, NTT; Benchmarking report
  • [4:15] Tim Webster, Head of User Experience, NTT; Key components to deliver customer experience
  • [11.42] Mike Banbrook, CEO Convai; Oration product demo

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