How to add a question in Oration
Add questions to call flows to get callers to the right agent.
Enhance call routing capabilities in your contact centre.
By adding a question, or several, into your call flow through the Oration dashboard, you can efficiently enhance your call routing, ensuring callers reach the appropriate agent and the agent can be fully informed of the caller's call reason. The types of questions are completely customisable.
Real business results from
implementing Oration

Increased self-service verification by up to 30%

Reduced contact centre operational costs by 25%
%20by%2015%20points.png)
Increased net promoter scores (NPS) by 15 points

Reduced agent workload by 10% - 20%

Increased post-call survey update by 30%

Increased self-service verification by up to 30%

Reduced contact centre operational costs by 25%
%20by%2015%20points.png)
Increased net promoter scores (NPS) by 15 points

Reduced agent workload by 10% - 20%

Increased post-call survey update by 30%
Our latest news

-
Explore how advanced AI assistive technologies are reshaping customer experienceRead more
-
Virtual agents: AI-powered customer service that automates tasks and personalises...Read more
-
Discover how to implement AI responsibly while maximising its benefits for growth and...Read more
-
-
Smoothly transition your contact centre to a cloud-based platform. Learn strategies for...Read more
-
Discover real-world insights into how technology, people and strategic foresight are...Read more