ORATION HOW TO GUIDE

How to add a question in Oration

Add questions to call flows to get callers to the right agent.

Enhance call routing capabilities in your contact centre.

By adding a question, or several, into your call flow through the Oration dashboard, you can efficiently enhance your call routing, ensuring callers reach the appropriate agent and the agent can be fully informed of the caller's call reason. The types of questions are completely customisable.

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