Web Form

What is Web Form?

Web Form improves the capabilities of your voice channel by making it easier to gather complex information from callers. Sometimes, when people talk on the phone, it's hard to understand all the details. With Web Form, you can send a text message to callers that has a link to an online form. Callers can click on this link and fill out the form with all the information your contact centre agent needs - a digital way to talk and share data.

BENEFITS AND RESULTS: WEB FORM

Collect information from callers that is too complex for speech recognition

Offer instant and flexible web form with quick editing features

Add parameters to web forms for data reporting and analysis.

How does Oration’s Web Form feature work?

Oration's Web Form feature works by sending customers an SMS message containing a unique link to access and complete a personalised web form online. The intuitive Oration interface allows administrators to effortlessly customise each question within the web form, all managed online to suit your specific needs and objectives.

While speech recognition is effective for capturing intent, it struggles with items like email addresses and long, complex alphanumeric strings. To overcome this issue, the system can send a web form to users during a phone call, asking them to provide their email address or other complex identifiers, such as order numbers or car registration numbers. All the collected information is then transmitted to the contacts centre agents for further processing.

What makes Oration different?

Oration is an easy-to-use contact centre plugin, designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. Oration’s Web Form offers the advantage of swift customisation. With just a few clicks on the Oration dashboard, you can modify and adapt your web forms to meet evolving needs and preferences, ensuring that your communication with customers remains flexible, efficient and responsive to your unique requirements.