Oration feature

Voice Verification
for contact centres

Enable voice biometrics for account verification.

Voice Verification

What is Voice Verification?

Voice Verification, also known as voice biometrics, is a technology that uses a customer's voiceprint to confirm their identity. It's a secure and convenient way for customers to access their accounts by simply speaking their account or phone number. The uniqueness of a person's voice makes it a reliable method for identity verification - like a fingerprint.

Voice Verification Diagram
C_Web_Voice Verification Diagram-v

BENEFITS AND RESULTS: Voice Verification

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45s+
Reduce average handling time (AHT) for verification of a caller’s identity by 45s+
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50%
Increase self-service verification by up to 50% (dependent on industry vertical) relative to other methods such as ID number and PIN.

How does Oration’s Voice Verification feature work?

Oration's Voice Verification uses technology to identify a customer's unique voiceprint to confirm their identity. This eliminates the need for traditional knowledge-based questions and makes the experience faster and more convenient for both customers and agents. It also improves security, making it a beneficial solution for all.

What makes Oration different?

Oration is an easy-to-use contact centre plugin, designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. With Oration, adding Voice Verification technology to your contact centre is simple and convenient. No complex IT support required. This feature saves time for both callers and agents and is made even better by Oration's 20+ years of experience deploying it in contact centres in Australia and New Zealand.

Oration: Voice Verification feature

Voice Verification

Oration will:

Reduce average handling times
Reduce average handling times
Identify and verify your callers
Identify and verify your callers
Increase uptake to self-service
Increase uptake to self-service
Provide targeted banners
Provide targeted banners
Facilitate a digital channel shift
Facilitate a digital channel shift
Improve agent and customer engagement
Improve agent and customer engagement
Support speed to competency
Support speed to competency
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