Oration feature

Terms and Conditions

Share important legal information with callers.

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What is Terms and Conditions?

Oration’s Terms and Conditions feature allows contact centres to easily share important legal information with callers. This not only saves time but also allows you to quickly update these terms as needed within the Oration platform. It's a simple way to stay compliant and efficient in your communication with callers.

Terms and Conditions Terms and Conditions

How does Oration’s Terms and Conditions feature work?

Oration's Terms and Conditions feature operates seamlessly by providing the terms and conditions through a URL link sent directly to the caller's mobile phone. Upon receiving the link, the caller has the option to easily accept or reject the provided terms, making the process straightforward and efficient.

What makes Oration different?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. What sets Oration's Terms and Conditions feature apart is its versatility. These terms and conditions can seamlessly integrate with other functions within Oration, enabling the creation of a fully automated telephony experience. This not only reduces average handling time but also enhances customer transparency.

Oration: Terms and Conditions feature

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Oration will:

Reduce average handling times
Reduce average handling times
Identify and verify your callers
Identify and verify your callers
Increase uptake to self-service
Increase uptake to self-service
Provide targeted banners
Provide targeted banners
Facilitate a digital channel shift
Facilitate a digital channel shift
Improve agent and customer engagement
Improve agent and customer engagement
Support speed to competency
Support speed to competency
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Overview of how Oration works

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