Reporting Insights

BENEFITS AND RESULTS: REPORTING INSIGHTS

Real-time reporting insights across all major ‘Action’ steps built-in

Faster time to market for adds, moves and changes - no code development required for reporting

Business insights from initial deployment.

How does Oration’s Reporting Insights feature work?

The Reporting Insights feature by Oration provides an easy-to-use dashboard that helps contact centre professionals see important call data, trends and insights in clear graphical representations. This includes information such as banner usage, NPS ratings, common caller intents, call volume, length and outcome data. The dashboard also has automatically generated diagrams to show the entire caller journey and its outcomes.

What makes Oration different?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. Oration's Reporting Insights is easy to use, allowing complex data to be understood through simple insights. Advanced filters give administrators control over the insights with little training or analytics knowledge, making it possible to generate reports for specific dates and times.