Oration Chatbot

What is Oration Chatbot?

Oration Chatbot is a transformative feature that equips contact centres with intelligent and automated chatbot capabilities. It enables contact centres to streamline customer interactions by automating responses and providing self-service options. Contact centre agents can easily configure the chatbot's appearance, behaviour and technical settings to enhance customer engagement.

With the ability to create interactive conversational flows, manage a library of responses and integrate with backend systems, Oration Chatbot empowers contact centres to deliver efficient and personalised customer experiences, ultimately improving customer satisfaction and operational efficiency.

How does Oration’s Oration Chatbot feature work?

Oration Chatbot works by deploying intelligent chatbots that interact with customers in real-time. When a customer initiates a conversation, the chatbot is activated. The chatbot uses pre-configured conversational flows and accesses a content library to provide quick and accurate responses to customer queries.

Integration with backend systems allows for self-service transactions, where the chatbot can retrieve and update information securely. The Oration Chatbot feature has interactive capabilities that enable it to engage customers in dynamic conversations, offering follow-up questions and actions based on user inputs.

What makes Oration different?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. Oration's Oration Chatbot feature stands out with its seamless integration into the contact centre platform, extensive customisation, interactive dialogues, robust backend integration, efficient content management and a commitment to ongoing development. This comprehensive approach ensures a versatile and future-ready solution for contact centres, enhancing customer interactions and adapting to evolving needs.