Graphical User Interface Dashboard

BENEFITS AND RESULTS: GRAPHICAL USER INTERFACE DASHBOARD

Reduce resourcing required to maintain speech solutions in operations

80%+

Reduction in time to market for routine changes and optimisations

Eliminates costly specialist resources in ongoing operations such as speech scientists, data scientists and software engineers.

How does Oration’s Graphical User Interface Dashboard feature work?

Oration's web-based interface allows contact centre administrators to manage call flows and control the customer experience without needing IT. The interface provides reports with insights on call profiles and caller intents and has advanced features to show potential improvements and ROI. Contact centre managers can make changes based on these insights to improve the caller experience.

For example, setting up targeted banners to be assigned to specific caller intents. The unique simulator function also allows contact centre managers to test their newly created caller experiences before rolling out any changes to the live system.

What makes Oration different?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. Oration allows easy management of user access and permissions in the Graphical User Interface Dashboard. Contact centre managers can assign responsibilities, like who can see reports and who can adjust call journeys, to different team members with different roles.