Find My Location

How does Oration’s Find My Location feature work?

At any time during a call, whether within the initial automated dialogue or once the call has been delivered to an agent, the Find My Location process can be initiated. When Find My Location is initiated, the caller is prompted to share their location via a text message containing a link. Once the caller clicks the link and approves location sharing, their precise geographic coordinates (longitudes and latitudes) and formatted address details are displayed to the agent within the Oration interface.

What makes Oration different?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. Oration’s Find My Location is tightly integrated into the contact centre workflow, allowing agents to obtain a caller’s exact location with just a few clicks during an ongoing conversation. The location data is presented directly within the agent interface, eliminating the need to switch between multiple applications. Additionally, Oration provides granular formatting options for the location information, enabling seamless integration with third-party mapping systems or databases.