Advanced Speech Recognition Software

How does Oration’s Advanced Speech Recognition feature work?

It all starts with Oration automatically greeting callers with “How can I help?” and Oration’s Advanced Speech Recognition feature kicks in to transcribe the caller’s response. The Oration Interpreter then analyses the transcribed text to determine the caller's intent and respond appropriately. The system also uses supervised learning to improve its accuracy by having administrators map intents to specific responses.

What makes Oration different?

Oration is an easy-to-use contact centre plugin designed to be implemented as an overlay to your existing contact centre technology infrastructure. A SaaS cloud-based solution, Oration can be up and running within a matter of days. Its ASR technology is customisable to meet specific use cases and can continually improve with supervised learning by having your administrators map intents to specific responses. Oration can also extract important information from callers' speech as directed.