Compliance at Convai

We recognise the importance of handling caller data with the utmost care and efficiency.

Compliance at Convai

Safeguarding trust in every call

Businesses across industries rely on us to manage sensitive information securely while delivering seamless caller experiences. Our unwavering commitment to compliance ensures that every interaction through Oration adheres to the highest standards of data protection and regulatory requirements.

Certifications

As a part of the Probe Group, we hold certifications in the following:

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ISO:27001 Information Security Management

Attestations

SOC 2 T2 Logo Circle Colour

SOC 2 TYPE IISecurity, Availability and Confidentiality

GDPR Logo Circle Colour

GDPRGeneral Data Protection Regulation

Oration will:

Reduce-average-handling-times
Reduce average handling times
Identify-and-Verify-your-callers
Identify and verify your callers
Increase-uptake-to-self-service
Increase uptake to self-service
Provide-targeted-banners
Provide targeted banners
Facilitate-a-digital-channel-shift
Facilitate a digital channel shift
Improve-agent-and-customer-engagement
Improve agent and customer engagement
Support speed to competency
Support speed to competency
Discover Oration features

Overview of how Oration works

Oration is an easy-to-implement, low-cost cloud-based contact centre plugin that ensures the best possible outcome is achieved for every call.

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Insights