At Convai, we’ve spent 20 years asking ourselves how we can make contact centres run better and then designing and delivering the solutions that our industry needs. These case studies are designed to help you learn more about our AI-powered call centre technology – and how it can transform your business.

Big W
How BIG W improved efficiencies in their contact centre

This case study explores how by utilizing AI-powered technology and complex call routing solutions, Convai has helped BIG W achieve a reduction of up to 30 seconds on their average call handling time during a huge sales event.