Resources

Oration empowers a contact centre of around 160 agents handling 120,000 calls per month to deliver superior customer service and drive operational excellence.

Oration provided a scalable, cloud-based IVR solution to handle surging call volumes, provide self-service capabilities and deliver real-time caller updates.

How a major financial institution deployed Oration in their contact centre to reduce the process of configuration and testing from 12 weeks to real time.

A leading retailer used Oration to centralise multiple interactive voice response systems and improve call routing capabilities.

Convai helps leading health and wellness group to improve caller efficiencies by 75% with Oration.

An Australian supermarket retailer implemented an AI-powered solution to handle customer enquiries for its online platform.

A national courier company implemented Oration to optimise their contact centre.

Convai by Oration, a cloud-based contact centre plugin, helped a client in the retail industry improve their customer service operations.

Download our leading Australian retailer case study and learn how Oration helped achieve a reduction of up to 30 seconds in average call handling times.

Download our Panasonic Australia case study and learn how Oration helped simplify the customer segments and experience a number of benefits as a result.