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How to bring empathy back into the conversation READ MORE
How to bring empathy back into the conversation
As contact centres juggle the need for empathy with the reduction of call times, AI intent recognition is helping even...
August 12, 2024
How average hold times affects customer experience READ MORE
How average hold times affects customer experience
How do hold times affect your customer experience and what can be done to minimise caller frustrations?
September 12, 2024
How to improve average handling times? READ MORE
How to improve average handling times?
Find out how to improve your call centre’s average handling times (AHT) in a way that cut costs and secures a better...
September 9, 2024
Six Ways to Reduce Call Handling Times READ MORE
Six Ways to Reduce Call Handling Times
There are six simple ways you can reduce average call handling times and increase efficiency.
September 12, 2024

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